FAQs
FAQs & Terms and Conditions
Welcome to Pick a Posy! We’re a local Wellington florist based in Newtown, creating beautiful fresh flowers for delivery across Wellington, Lower Hutt, Upper Hutt and Porirua.
Where are my flowers designed and grown?
Every bouquet and arrangement is handcrafted by our florists at Pick a Posy, 8 Constable Street, Newtown, Wellington.
We use a beautiful selection of seasonal, market-fresh flowers, with New Zealand-grown flowers used wherever available. As flowers are a natural and seasonal product, varieties may change throughout the year.
Can I send a message with my flowers?
Absolutely! At checkout, you’ll find a box where you can add your personal message. We’ll add this to one of our Pick a Posy gift cards to accompany your flowers.
How will my flowers stay fresh during delivery?
Our bouquets are wet-wrapped at the stems to keep them hydrated and fresh during delivery. Every order is carefully prepared before leaving our Newtown flower shop.
Where do you deliver flowers?
We offer same-day flower delivery throughout Wellington, Lower Hutt, Upper Hutt and Porirua.
🌸 Wellington City & Suburbs
Newtown, Kilbirnie, Miramar, Lyall Bay, Island Bay, Brooklyn, Karori, Thorndon, Johnsonville, Khandallah, Tawa and more.
🌸 Lower Hutt & Upper Hutt
Petone, Alicetown, Avalon, Naenae, Wainuiomata, Eastbourne, Stokes Valley, Silverstream, Trentham, Upper Hutt and surrounding suburbs.
🌸 Porirua
Porirua, Titahi Bay, Aotea, Cannons Creek, Papakōwhai, Camborne and Paremata.
Our regular delivery area extends as far north as Paremata. If you’re unsure whether we deliver to your suburb, please call us on 04 387 3411.
What are your same-day flower delivery cut-off times?
Order before 2 PM Monday–Friday for same-day flower delivery, or before 9 AM Saturday for same-day Saturday delivery.
We don't normally deliver on Sundays, except for Mother’s Day.
Missed the cut-off? Call us on 04 387 3411 — if we can make it happen, we will!
Delivery charges are calculated at checkout based on the delivery suburb.
What happens if no one is home?
If no one is available to receive the flowers, our courier will usually leave them in a safe, weather-protected location at the delivery address.
Where this isn’t possible, we may contact the recipient or purchaser for further instructions.
What if the delivery address is incorrect or inaccessible?
Please double-check the delivery address and provide any helpful access instructions when ordering.
If an address is incorrect or our courier cannot safely access the property due to locked gates, dogs or other obstacles, the flowers may need to be returned to our shop.
We will contact you to arrange another delivery. An additional delivery fee may apply.
For new builds or addresses that can be difficult to locate, please include clear delivery instructions at checkout.
Will my flowers look exactly like the photo?
Flowers are a natural and seasonal product, which is one of the things we love about them!
Availability changes throughout the seasons and from day to day, so your arrangement may not contain exactly the same flowers shown in the photograph.
We will always create your flowers with care, maintaining the overall style, colour palette and value of the arrangement as closely as possible.
If a particular flower or colour is important to you, please let us know when ordering and we’ll do our best to accommodate your request.
Can I get a photo of my order before it’s sent?
Yes! Simply request a photo in the special instructions at checkout, and we’ll do our best to email you a photo before your flowers leave the shop.
What is your returns and refunds policy?
We take great care with every order and want you and your recipient to love the flowers.
If you believe there is a problem with your order, please:
- Contact us within 48 hours on 04 387 3411 or at orders@pickaposy.co.nz.
- Provide details of the issue and, where possible, photographs of the flowers.
- We may ask for the flowers to be returned to Pick a Posy so we can assess them.
As flowers are fresh, perishable products, we do not offer refunds for change of mind.
If we determine that there is a genuine problem with the flowers or your order, we will work with you to provide an appropriate replacement, remedy or refund.
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
Do you deliver on public holidays?
We are generally closed on New Zealand public holidays.
If an order is accidentally placed for delivery on a day we are closed, we will contact you to arrange delivery on the next available business day or a refund.
Do your prices include GST?
Yes. All prices displayed on our New Zealand website are in New Zealand dollars and include GST, unless otherwise stated.
How can I contact Pick a Posy?
Pick a Posy
8 Constable Street
Newtown, Wellington
📞 04 387 3411
✉️ orders@pickaposy.co.nz